QUESTIONS and ANSWERS
Q. Does my animal have to be vaccinated?
A. All cats and dogs must have up to date vaccinations. Proof of vaccination will be needed. We do not insist that you have your dog inoculated against canine infectious bronchitis aka Kennel cough.
If you decide to have this inoculation, it must be done at least two weeks prior to arriving at the kennels.
Q. Do you accept titre testing as proof of vaccination?
A. We do not currently accept titre testing as proof of vaccination. This is due to the conditions of our insurance and the licencing from our local council.
Q. My dog/cat can't have vaccinations due to medical reasons, can they still board?
A. Yes. Animals who cannot be vaccinated due to health reasons can still board with us. However we must have a letter from the vet to state this is the case.
Q. Can my dog/cat board if they are on medication?
A. We will administer medicines as instructed by the owner. There will be no extra charge for this service but please ensure that we have sufficient medication for the duration of the stay. If we have any concerns regarding your pets health we will contact your vet to discuss them.
Q. How often do you walk the dogs?
A. We have grass paddocks where the dogs are exercised 4 times a day, first thing in the morning, lunchtime, late afternoon and at 9pm before they are settled down for the night.
We do not socialise dogs from different households together as a matter of safety.
Q. Can I provide bedding for my cat/dog?
A. We do provide a bed and ‘vet bedding’ for all animals boarded with us. If you would like to provide your own bedding we are more than happy to accommodate this. We cannot however be held responsible for any damage occurring. If your pet tends to destroy bedding, we may ask you to provide your own.
Q. What is included in your charges?
A. Our charges include the cost of boarding, food (if we have in stock) heating and any medications that need to be given . We also reserve the right to charge a supplement for bookings over the Christmas and New Year period.
Q. What is covered by your insurance?
A. All animals boarded with us are covered by our kennel insurance. This covers your pet for any veterinary treatment that may be required for any unforeseen illness or accident whilst in our care. It does not cover any condition that exists prior to boarding.
Q. Do I have to pay a deposit for each stay?
A. We may ask for a deposit for your pet's first stay with us after this we take bookings on trust; however we would hope that, if for any reason you do not need the booking, you would call to cancel the space.
Q. What will you do in case of medical emergency?
A. If there is a medical emergency we will endeavour to take your pet to their own vet. However if we feel it necessary we will take your pet to our local vet, Alphapet.
Q. I'm worried about my pet as they are really nervous. What do you do to help anxious animals?
A. We are very experienced in caring for animals with all manors of issues. For anxious dogs the trial night is pivotal in assessing if your dog is going to be suitable to kennels. We are the only kennels in the area that do this and we feel that it shows that we really do care for the dog's welfare. We won't board dogs we deem to stressed in kennels and we can help advise you on what to do and other methods of boarding that maybe more appropriate for your pet. We keep a stock of pet remedy on site which has proved to be very effective at helping both cats and dogs to settle. We have a radio in both kennel and cattery units as well as sound monitors to ensure we can keep an ear on what's going on. We have a 'quiet' cattery which has proved to be very popular with more nervous cats. If you are at all worried about your pet please give us a call to discuss your requirements.